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Author: Umsebenzi Remote JOBS
A company is looking for a Senior Director, Professional Services and Customer Success.
Key Responsibilities
Provide strategic leadership for professional services and customer support initiatives
Steward and build a high-performing team across Solutions Engineering, Customer Education, and Customer Technical Support
Drive results by owning revenue commitments and resolving customer issues while enhancing support operations
Required Qualifications
10+ years of experience in services and support leadership, preferably in the K-12 and Higher Education sectors
5+ years of experience in developing and launching Professional Services offerings
Experience in sales, marketing, and sales operations
Strong analytical skills with expertise in sales process optimization and forecasting
Prior P&L or cost center responsibility is advantageous
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