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Author: Umsebenzi Remote JOBS
A company is looking for a Bilingual Limited Services Call Center Supervisor.
Key Responsibilities:
Supervise customer service representatives to ensure quality standards are met
Interview, hire, and recommend promotion of contact center staff
Develop work schedules, evaluate job performance, and provide training and coaching
Required Qualifications:
Bachelor’s degree in relevant field and 3+ years of professional experience
Ability to manage confidentiality and proficiency in Microsoft Office suite
Comfortable in a fast-paced work environment and able to work independently
Must have a hardwired internet connection with specific speed requirements
Fluency in English and Spanish is necessary
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