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Author: Umsebenzi Remote JOBS

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A company is looking for a Customer Care Agent.

Key Responsibilities:

Assist customers with inquiries, account navigation, payments, and account changes via phone or email
Provide exceptional customer service by actively listening to customer concerns and addressing them promptly and accurately
Utilize critical thinking and problem-solving skills to resolve customer issues and inquiries effectively

Required Qualifications:

Two (2) or more years of experience in the financial services industry preferred
Two (2) or more years of experience working in a contact center environment is preferred
Experience with Talkdesk, GDS, LoanPro, Zendesk, Microsoft Office, and Google Suite is a plus

Apply NOW

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