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Author: Umsebenzi Remote JOBS
A company is looking for a Global Operational Director, Monitoring to oversee operational and engineering aspects of monitoring services for clients.
Key Responsibilities
Oversee a global team managing distributed monitoring tools and ensure their lifecycle and availability
Design and implement integrated monitoring solutions and adopt AI/ML for proactive incident prevention
Evaluate and enhance monitoring tools and processes, establishing strong vendor relationships
Required Qualifications
10+ years of experience managing infrastructure technology and operations
10+ years of experience with ITSM platforms and monitoring tools
Bachelor’s degree in a related field
Comprehensive knowledge of ITIL reference models
Familiarity with industry best practices, standards, and compliance requirements relevant to financial services
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