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Author: Umsebenzi Remote JOBS
A company is looking for a Product Support Specialist to provide enterprise-level assistance to compliance experts and customers.
Key Responsibilities
Diagnose and troubleshoot issues while collaborating with internal engineering teams
Create and maintain Help Center documentation and customer-facing articles
Assist customers with technical questions and manage data transfer for inactive clients
Required Qualifications
2+ years of experience in a product support role
Experience creating training materials and leading training sessions
Technical competence with Gsuite and web tools
Familiarity with Jira and Jira Service Desk or equivalent
Experience with Datadog is a bonus
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