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Author: Umsebenzi Remote JOBS

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A company is looking for a Support Operations Manager.

Key Responsibilities:

Ensure adequate staffing levels to maintain support standards within budget guidelines
Develop and implement customer programs and standard operating procedures for efficiency
Communicate and enforce support policies and processes with employees, partners, and customers

Required Qualifications:

Experience leading a team in software or support
Management experience with the ability to assign and monitor work
Experience in handling customers dealing with critical business situations
Experience with software/hardware, technology, or design and implementation of business applications
Support management certification (SCP Standards) preferred

Apply NOW

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