JobsFIND – Jobs Portal – Find work Today!
Author: Umsebenzi Remote JOBS
A company is looking for a Senior Technical Support Specialist II to join their Customer Support team.
Key Responsibilities
Assist customers from F1000 companies and R1 Universities via phone and email, troubleshooting complex issues
Mentor junior team members and serve as the escalation point for technical inquiries
Collaborate with internal teams to identify and resolve product-related bugs and enhance customer self-service resources
Required Qualifications
3-5 years of experience in a client-facing software support role, preferably in SaaS
1-2 years of experience supporting integration systems (SSO, SAML, LTI, SCIM)
Strong knowledge of Windows and macOS platforms with troubleshooting skills
Experience collaborating with engineering, QA, design, and sales departments
Experience working remotely on a distributed team across multiple time zones
The post Senior Technical Support Specialist first appeared on JobsFIND – Jobs Portal – Find work Today!.