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Author: Umsebenzi Remote JOBS
A company is looking for a Tier 2 Customer Support Representative to assist clients with their communications platform.
Key Responsibilities:
Assist customers via phone, email, and web chat with technical issues, billing, and account questions
Engage in ongoing training and communicate with third-party vendors and internal teams
Provide exceptional customer experiences and support team collaboration
Required Qualifications:
At least 2 years of experience in a customer service-facing role, particularly over the phone
Experience with VoIP, PBX, or phone systems is required
Proven ability to work from home effectively in a fast-paced environment
Basic understanding of computer networks
High school diploma or GED required; experience using a MacBook is also required
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